To avoid potential returns, we provide as much information as possible about our products. If you have additional questions, we are at your disposal: maadinquiry@gmail.com

Returns are accepted on merchandise within 14 days of receiving your order. To return items, they must be in their original condition – unworn, unwashed, unused and associated packaging in original condition. Garments received with make-up marks will not be accepted for exchange or return as all returned merchandise needs to be in a re-saleable state.

HOW TO MAKE A RETURN?

Step 1: Contact us within 14 days of receiving your order stating the reason for your return. Please include all details of the item you wish to return. In regards to an exchange, we will check availability of stock or otherwise you may choose to return the item for a refund.

Step 2: You will receive a returns agreement. Without this agreement, the return will not be accepted. Securely repackage your returning item. Please note shipping is the responsibility of the customer and we are unable to accept drop-offs. If the return arrives outside this time (without agreement with us), the item will not be accepted and returned back to you. Please ship via a trackable method and provide the tracking details to Māād.

Step 3: Refunds typically take 7 business days to process from when the items arrive at Māād. We will refund the value of the item minus the return shipping charge. You will be notified via email once this transaction has taken place.

Once the item is inspected based on the above conditions – depending on your request, we will provide a refund.

Māād reserves the right to reject returns or exchanges that do not comply with the guidelines and process as stated above. In the instance your item is not accepted, it will be returned to you and neither a refund nor exchange granted.

Please note shipping costs will not be refunded for returns due to incorrect addresses.

For any questions regarding returns or exchanges, please contact us at maadinquiry@gmail.com